At Simply CBD Outlet, we are committed to maintaining the highest standards of editorial integrity and providing accurate, unbiased, and valuable content to our readers. We welcome feedback and take any concerns or complaints about our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving any complaints effectively.
Submitting a Complaint
If you have a concern or complaint about any content published on Simply CBD Outlet, please follow these steps:
Contact Us
Send an email to [[email protected]] with the subject line “Editorial Complaint.” Clearly state the nature of your complaint and provide specific details, including the URL of the content in question.
Include Details
In your email, include your name, contact information, and a detailed description of the issue. Providing specific information helps us investigate and address the complaint more effectively.
Investigating Complaints
Once we receive a complaint, our editorial team will:
- Review the Content: We will thoroughly review the content in question to assess whether it complies with our editorial standards.
- Gather Information: We may request additional information from the complainant to better understand the nature of the complaint.
- Consider Perspectives: We will consider different perspectives and assess the accuracy, fairness, and relevance of the content.
Resolution
Based on the findings of our review, we will take appropriate action, which may include:
- Correction or Update: If the content contains inaccuracies, we will correct or update the information promptly.
- Apology: If warranted, we will issue a public apology for any unintended harm caused by the content.
- Editorial Note: In some cases, we may add an editorial note to provide context or clarification regarding the content.
Timeframe
We aim to acknowledge receipt of a complaint within [X] business days and provide a resolution within [X] business days after that. However, complex issues may require additional time for a thorough investigation.
Appeals
If you are not satisfied with the resolution provided, you may request a further review by emailing [[email protected]]. Your appeal should include the reasons you believe the resolution is inadequate.
Contact Information
For editorial complaints and appeals, please contact us at [[email protected]] or [[email protected]], as appropriate.
We appreciate your commitment to maintaining the integrity of Simply CBD Outlet’s editorial content. Your feedback is invaluable as we continuously strive to improve and uphold the standards of excellence for our readers.